Frequently Asked Questions
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Living with vintage continues a pre-loved item’s story. Blending timeless style with quality craftsmanship, our curated finds have stood the test of time and are ready to embark on a new journey with you.
At The Vintage Collective, we believe style should be sustainable. Buying high quality vintage extends the life cycle of something already in existence, helping reduce raw materials, energy, and waste. Ethical and environmental, both.
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In addition to our online shop, we offer the below services. Please reach out to us to find out more:
Sourcing & Purchasing: as well as our online inventory, we can also source vintage treasures according to your specific needs.
Styling: a styling service for dinners, events and exhibitions.
Rentals: do you require vintage pieces for a project or photoshoot or need to add character and personality to a newly renovated space? We have a wide selection of items for you to select from.
Consignments: we are happy to review third party vintage jewellery and homeware offerings to see if we can work together.
Partnerships: we are always open to exploring collaborations with brands and designers. Please contact us to discuss.
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Generally, vintage pieces are less than 100 years old but more than 20 years old. We carefully examine and research each piece before listing it. This includes looking at the design, materials, construction, age, stamps, hallmarks, maker’s marks and other identifying details.
Our sourcing experience and specialist references help us assess each item as accurately as possible. We also describe any known repairs, alterations, imperfections or uncertainties honestly in the product listing. If we cannot confidently verify something, we will always be transparent about it.
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We aim to source authentic vintage jewellery and homewares in mint condition from our global sources, but on occasion a treasured find may continue its life journey with minor imperfections. We consider this part of each piece’s unique story and always clearly state product condition in our descriptors.
We inspect each item carefully and include relevant details and photographs in the listing. Our classifications are:
Excellent Vintage Condition - Very well preserved, with minimal signs of age or wear.
Very Good Vintage Condition - Well preserved, with light and expected signs of age or use, such as minor marks or gentle patina.
Good Vintage Condition - Shows more visible signs of age, wear, patina or previous repair, while remaining suitable for intended use. Any notable imperfections will be clearly described.
If you would like more information about a particular item, please contact us before purchasing. We are happy to provide additional details or photographs where possible.
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Vintage pieces should be treated gently. For jewellery, avoid contact with water, perfume, lotions, chemicals and excessive perspiration. When dressing, we recommend putting jewellery on last and removing it before bathing, swimming, exercising or sleeping.
Store jewellery separately in a dry, soft-lined place to help prevent scratching, tangling and tarnishing. Please avoid aggressive polishing, particularly on pieces with an aged or antique finish.
For homewares, follow the care details provided in the product listing. Avoid harsh cleaning products, sudden temperature changes and excessive moisture. Do not put them in the dishwasher. Delicate items are generally best handled and washed by hand unless otherwise stated.
If you are unsure how to care for a particular piece, please get in touch before cleaning or using it.
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Yes, we ship internationally from Hong Kong. Shipping availability and costs depend on the destination, the size and value of the item, and the delivery service available.
International customers may be responsible for import duties, taxes or customs charges imposed by their country. These charges are outside our control and are not included in the item price unless stated otherwise. Please contact us if you would like to check delivery options before placing an order.
Once your order has been dispatched, we will send you tracking information by email where a tracked delivery service has been used.
Please note that tracking updates may take a little time to appear. International deliveries can also be affected by customs processing, public holidays and local courier services.
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We package every order with care, taking into account the item’s material, shape, size and fragility. Jewellery is secured to prevent movement and tangling, while fragile homewares are individually wrapped and cushioned in a sturdy outer box.
We use protective packaging to help ensure your order arrives safely, while choosing recyclable or reusable materials whenever possible.
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For customers in Hong Kong, we may be able to arrange personal hand delivery within Hong Kong, particularly for high-value jewellery or fragile homewares. This allows us to take extra care with your one-of-a-kind piece and minimise the risks associated with standard transit.
Availability depends on the item and your delivery location. Please contact us by email at hellovintagecollective@gmail.com or via WhatsApp at +852 9736 6683 before placing your order or immediately afterwards.
Please include your order number, delivery district and any preferred delivery timing. We will confirm whether hand delivery is available and discuss the arrangements with you.
Hand delivery availability and any applicable fee depend on your location within Hong Kong, the size and value of your order, and the delivery arrangements required.
We will confirm the details with you in advance, so you know the full cost before delivery.
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Yes. We understand that seeing a unique vintage piece in person can be helpful before making a purchase.
Please contact us by email at hellovintagecollective@gmail.com or via WhatsApp at +852 9736 6683 to arrange a viewing. You can also see selected pieces at our regular pop-up shops. Follow us on Instagram or sign up for our newsletter for upcoming dates and locations.
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Because our pieces are unique, one-of-a-kind vintage items, our return and exchange conditions are specific. Some delicate, antique or pre-loved items may not be eligible for return.
Please read the full return and exchange terms on our Shipping page before purchasing. If you believe your order is eligible for a return, contact us within the stated timeframe and wait for our instructions before sending anything back.
Items must be returned in the same condition in which they were received, with the original packaging retained where applicable. We want our policy to be clear and fair, so please contact us if you have any questions before placing your order.
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We are primarily based in Hong Kong with teams in the UK and Bali and we sell (globally and locally) via our website.
For customers in Hong Kong we offer frequent pop-up and VIP events (big plans are also in place to expand our presence across Asia-Pacific), so please subscribe to our website and Instagram for the latest in-person events news. We would love to see you there.
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You can reach out anytime via our website contact page. Alternatively, email us at hellovintagecollective@gmail.com or via WhatsApp at +852 9736 6683. We aim to respond quickly, usually within one business day.

